Effective Date: 4th May, 2025

Welcome to SIGMA Appliances, a proud brand under Platinum Impex Ghana Ltd. These Terms and Conditions govern your access to and use of our products, services, and website. By purchasing a SIGMA product or using our platform, you agree to the terms set out below.

1. Company Information
Platinum Impex Ghana Ltd. is the official distributor and brand owner of SIGMA Appliances in Ghana. We specialize in the distribution and servicing of high-quality home appliances, including air conditioners, refrigerators, televisions, washing machines, and more.

2. Product Information and Availability
We strive to ensure that all product descriptions, specifications, and pricing on our website and promotional materials are accurate. However, product availability may vary depending on stock levels, supply conditions, and market demand. Platinum Impex reserves the right to make changes to product features, designs, and availability without prior notice.

3. Orders and Payment
Orders placed through our authorized channels (online, retail, or wholesale) are confirmed only upon successful payment or fulfillment of agreed credit terms. All payments must be made in Ghanaian Cedis (GHS) or through approved methods. Platinum Impex reserves the right to cancel any order in cases of incorrect pricing, stock errors, or suspicious activity.

4. Delivery and Installation
We offer nationwide delivery through trusted partners. Delivery timelines vary depending on your location. SIGMA appliances that require installation (e.g., air conditioners, top-load washers) must be installed by authorized SIGMA technicians to maintain warranty validity.

5. Warranty Policy
All SIGMA products come with a standard manufacturer’s warranty, covering factory defects under normal household use. Warranty durations vary by product type and are clearly stated on the product packaging or warranty card.
The warranty does not cover:
• Damage due to misuse, negligence, power surges, or unauthorized repairs
• Consumables and accessories
• Products installed by non-certified personnel
Warranty claims must be supported with a valid proof of purchase.

6. Returns and Exchange
Returns are accepted within 7 days of purchase for products that are unopened, unused, and in their original packaging. Opened or used items can only be returned or exchanged if proven to be defective within the warranty period. Transportation costs for returns may apply.

7. Use of Website and Content
All content, images, and trademarks on the SIGMA Appliances website are the intellectual property of Platinum Impex or its partners. You may not reproduce, copy, or use any content without prior written consent.

8. Limitation of Liability
While we ensure the highest quality standards, Platinum Impex shall not be held liable for:
• Losses or damages arising from product misuse or third-party installations
• Indirect or incidental damages
• Delays due to circumstances beyond our control (e.g., customs, weather, supply chain issues)

9. Customer Support and Contact
Our customer care team is available to assist with product inquiries, support, and service requests. You can reach us through:
Phone: +233-30-280-1555
Email: info@platinumimpex.net

10. Modifications to Terms
Platinum Impex reserves the right to revise these Terms and Conditions at any time. Updates will be posted on our website, and continued use of our services constitutes acceptance of any revised terms.

Thank you for choosing SIGMA Appliances, your trusted partner in reliable, affordable, and innovative home solutions.