At Sigma, we are committed to delivering your appliances to you safely, efficiently, and at no extra cost. Our free delivery service is designed to offer convenience and value to all our customers within eligible locations. Kindly review the terms of our delivery policy below:

Free Delivery Eligibility

Sigma offers free delivery on qualifying orders, subject to the following conditions:

  • Location: Free delivery is available within our designated delivery zones. For areas outside these zones, delivery may attract an additional fee. Please contact our team to confirm delivery eligibility in your area.

  • Volume of Goods: Free delivery is typically offered on purchases that meet a minimum order volume or value. This helps us optimize our logistics and serve you better. If your order falls below the minimum threshold, our team will let you know about any applicable delivery charges or alternative arrangements.

Delivery Timeline

  • We aim to deliver all eligible orders within 24 hours of confirmation. Orders received after business hours will be processed the next working day.

  • While we strive to meet this timeline consistently, delivery within 24 hours is subject to vehicle availability and routing. We will communicate any delays in advance and work with you to reschedule conveniently.

Vehicle Availability

  • Free delivery is subject to the availability of our delivery vehicles. We operate a structured delivery schedule, and our logistics team will coordinate with you to confirm timing based on the available fleet.

  • In peak seasons or high-demand periods, delivery windows may be extended slightly, and we appreciate your understanding.

Delivery Process

  • Upon dispatch, our team will contact you to confirm the delivery window and ensure someone is available to receive the item(s).

  • Please ensure your delivery address and contact information are accurate at the time of purchase to avoid delays.

Failed Deliveries

If a scheduled delivery cannot be completed due to:

  • An unavailable recipient at the location,

  • Inaccurate address details,

  • Or inaccessible premises,

We will reschedule the delivery, but additional attempts may incur a service charge.

Product Inspection on Delivery

We encourage customers to inspect their appliances upon delivery. Any visible damage or issues should be reported immediately to the delivery team and our support team for swift resolution.

Contact & Support

For delivery inquiries, eligibility checks, or special requests, please reach out to our customer care team at:

Phone: +233-30-280-1555

Email: info@platinumimpex.net

We are here to help ensure your shopping and delivery experience with Sigma is smooth and satisfying.